Our Royal Borough is supporting high street recovery by using a “Tech For Good” citizen engagement tool called Hello Lamp Post to engage and empower citizens. We are rolling out our “Hello My Royal Borough” community engagement effort, which builds upon the Reopening The High Street campaign, and is funded by the Welcome Back Fund.
Hopefully by now you will have seen our “talking” guards and benches popping up around Windsor, or read about them in the RBWM Resident's Newsletter. We will be implementing additional street objects throughout the rest of the borough as we grow our campaign. We invite you to have a go! If you'd like to learn more, why not join us for a free webinar we are joining about the Value of Community Engagement on 19th May at 12 noon?

By asking its residents and visitors for feedback, the borough will continue to build community support for its Safe Reopening and Recovery strategy and gain customer-driven business intelligence for better decision making.

The council is using this innovative platform to gather insights from citizens and visitors to inform decision makers with critical feedback on what people want to see on their high street, how they are feeling, and to share information that can help inform our local recovery plan. The council can also use the system to:
✅ share information
✅ tell the story or history of a statue or place
✅ share live bus times
✅ provide up-to-date COVID-19 guidance

How does it work?

Hello Lamp Post enables anyone with a mobile phone to anonymously “talk” to physical objects (e.g. lamp posts, benches, statues - guards) via a scanned QR code and send messages (SMS, WhatsApp, and Facebook Messenger) to start a conversation, share experiences and provide feedback with the system. It uses integrated AI tools (natural language processes) and sentiment analysis to enhance the customer experience and gather data through playful conversation. You can read more about our efforts on our website FAQs.

This platform will be rolled out initially in Windsor in May and then throughout the borough.

Learn more and join our Reopening Campaign and join us: https://myroyalborough.com/unlocked